01
Drops and rough handling
Damage from dropping, throwing or hammering the robot, piercing the shell, or letting children ride or play on it.
Warranty and after-sales
Warranty and After-Sales Support
Every Silver Home pool robot is water-tested before it leaves our Changzhou factory. If something still goes wrong, this page shows what's covered, what isn't, and the fastest way to get it sorted.
Bought it under a store's or brand's own name? Contact that seller first. They have your purchase record and handle claims for their brand, and we back them with parts and diagnosis.
Warranty at a glance
What the Warranty Covers
Warranty starts on the date of the original purchase and covers manufacturing defects. Robots sold under a private-label program follow the terms in that brand's supply contract. Nothing here affects your rights under local consumer law.
- 1 year
- Whole unit
- Including the charger
- 3 years
- Motors
- 1 year
- Battery
Exclusions
What Isn't Covered
02
Opening or changing the robot
Opening the sealed compartment, replacing the battery yourself, altering the robot, or repairs by anyone we haven't authorized.
03
Non-original power and parts
Damage caused by chargers, adapters, batteries or accessories we didn't supply or recommend.
04
Heat, sun and frost
Charging the robot under a cover or in a hot spot, keeping it near a heat source, or leaving it out in direct sun, rain or frost.
05
A battery left flat for months
If the robot sits uncharged for a long time, the battery voltage drops below its protection level and the battery can be damaged. That isn't a manufacturing defect.
06
A wet charging port
Rust or corrosion at the charging pins from charging while the port is wet.
07
Normal wear
Filters, brushes and tracks wear with use.
08
No proof of purchase
We need the order number or purchase record for every claim.
Claims
How to Make a Claim
01
Try the quick checks
Several of the problems listed below come down to a flat battery or a full filter.
02
Contact your seller
Bought from us directly, or can't reach the seller? Email support@inselife.com.
03
Send us the details
The order number or purchase record, the model and serial number, what happened and when, and a short video of the problem (the indicator light, or the robot in the water).
04
We diagnose first
If it's a covered defect, we'll arrange a replacement part, a repair or a replacement unit.
Troubleshooting
Quick Checks Before You Write to Us
These come from the Y50S manual. Light patterns can differ by model, so check your own manual too.
Care
Care That Keeps Your Warranty Valid
01
After every run
Clean the filter and the underside.
02
Before charging
Wipe the pins and make sure the charging port is dry. Tighten the port lid when you're done.
03
While charging
Use the original adapter, in a cool place, with nothing covering the robot.
04
Off season
Drain all water, clean the filter, store the robot indoors away from sun, rain and frost, and charge it once a month.
Spare Parts and Partner Support
01
Spare parts
Filters, brushes, tracks, chargers and batteries can be ordered separately. Ask your seller, or email support@inselife.com with your model. Battery replacement should be done by a trained technician.
02
For retailers and brands
If you sell our robots under your own brand, your customers will contact you first. We back you with spare parts for the models you carry, troubleshooting steps for your manual, and diagnosis help by email from photos and videos. The warranty period and how defective units are reported and settled are agreed in your supply contract before launch.
Support
Need Help With a Robot?
Pool owners: tell us the model, the order number and what happened. Retailers and brands: ask about after-sales terms for your program.
Product support
support@inselife.com
Sales inquiries
sales@silverhometech.com